Delivery / Shipping Policy
Our promise to all our customers is to deliver their flowers or gifts within the same day if the order is placed by 2pm.ย โ
If your order is placed after 2pm then we will deliver your order the following day.
Delivery costs vary depending on the distance from our shop in Malvern East.
Average deliveryย days will beย Xย days up to a maximum ofย Xย days. If you still haveย notย received your purchase within this timeย frame, please contact usย URGENTLY.ย
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Refund / Returns Policy
Weย do notย accept any floralย arrangements orย bouquetsย for return or exchange that are purchased online due to change of mind. We cannot refund or cancel your order once the order is placed online , unless other circumstances are discussedย with one of our staff directly on (03) 9572 2994.ย
***During special holidays /public holidays (eg; Valentineโs Day, Christmas ect) , we DO NOT REFUND under any circumstances. ย
We can offer anย exchangeย in-storeย only if you purchase a gift such as our range of candles, diffusers or toys proiding they are unused, unopened and with tags attached.
โWe comply withย Australian Consumer Law.ย Shouldย the product be faulty or defective on arrival, we willย offer you, full replacement or fullย refundย including postage /shipping.